Thank you for shopping at Youge Fine. We take pride in offering 100% authentic luxury timepieces. Due to the high value and nature of our products, please read our return and refund policy carefully.
Return Window
We accept returns within 14 days of delivery. To be eligible:
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The watch must be unworn, unaltered, and in original condition
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All original packaging, tags, booklets, cards, and accessories must be included
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The watch must not have been sized or adjusted
Returns that do not meet these conditions may be rejected or subject to a restocking fee.
Non-Returnable Items
We do not accept returns on:
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Discounted or sale items
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Special order or sourced-on-request products
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Items damaged after delivery
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Gift cards
How to Request a Return
Please email us at [yougefine@gmail.com] within 14 days of receiving your item. Include:
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Your order number
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The reason for return
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Clear photos of the item and packaging
We will review your request and provide return instructions.
📦 Do not send items back without our approval. Unauthorized returns will not be accepted.
Refunds
Once we receive and inspect the returned item, we will notify you of the result. If approved, a refund will be issued to your original payment method within 5–10 business days.
Note:
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Shipping charges are non-refundable
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If you received free shipping, the actual shipping cost may be deducted from your refund
Exchanges
We only offer exchanges for items that are defective or damaged upon arrival. Please report any issues within 48 hours of delivery with photos.
Shipping Returns
After your return is approved, you must ship the item to the address we provide. You are responsible for:
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Return shipping costs
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Using a trackable and insured shipping method
We are not responsible for lost or damaged return shipments.
Need Help?
Feel free to contact our customer service at [yougefine@gmail.com] for any questions about returns, refunds, or exchanges.